| The skills of facilitation focus on participating
without taking over, guiding without directing, encouraging action without
suggesting what those actions should be. It is the facilitator who must
keep the team focused on constant, continual improvement and thus encourage
the team to set goals for its own growth. The critical event for any team
is the weekly meeting. If it is of poor quality, the team will be unable
to achieve its goals. The facilitator must push the team to plan its meetings
and then assist the team in maintaining an orderly meeting process.
Part of productive meeting strategies is
to recognize behaviors that are destructive to the team's effectiveness
and to coach team members into behaviors that are empowering and further
the team's cohesiveness. Assisting the team to resolve its various conflicts
without outside intervention enhances the team's sense of competence. The
more the facilitator knows about group dynamics and team empowerment, the
better able he/she will be able to guide the team through the mine fields
of seemingly innocent decisions that in the long run will increase the
team's chance of failure. |