| The greatest cause of work-related stress
is unresolved conflict. A great deal of effort goes into "gritting one's
teeth and bearing it". The assumption is that confronting the other person
might make the situation worse. Inevitably, there is an explosion because
the negative feelings have intensified. Now the person is accused of being
aggressive.
Most people know that they must be strong
and direct in their communication to achieve results. Yet, there are times
when the effort to be strong is perceived as abrasive or aggressive. This
tends to increase interpersonal friction and may create a desire for reprisal.
On the other hand, an attempt to be diplomatic may be perceived as weak
or insecure.
This workshop provides people with a simple
formula for taking a stand on any issue in a way that is not offensive.
It invites the other person to particpate in the problem-solving process
by negotiating their differences. Participants learn the principles of
responsible confrontation and, through extensive role-play, they practice
those skills.
As a result of participating in this workshop,
people will still be strong advocates of their own ideas, but they will
champion their convictions and feelings without infringing upon those of
others. They will do this with integrity in a non-defensive, professional
and unemotional manner that encourages others to particpate in the conversation. |
ommunicating
with Power, Purpose, and Impact
