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onflict Management and Resolution

Two issues set the stage for work-related conflict: an interdependent relationship between the parties involved and deep concern about what is going on. Conflict does not occur when the parties involved are apathetic. When conflict is suppressed, the negative feelings only intensify; when it is confronted constructively, it can produce positive results.

There are five methods for dealing with conflict; most people only utilize one or two. Each method is useful depending on the situation. A person who is able to utilize all five methods, therefore, will be more successful in conflict situations. In this workshop, people will learn how they typically react in conflict situations. They will also practice using those modes in which they have had little or no experience.

In a group setting, conflict can be channeled so that it increases a team's feeling of confide and cohesiveness. In this workshop, participants will learn five approaches to mediating group conflict situations. They will learn how to empower both individuals and teams to resolve their own conflicts without outside intervention.

Time Frame - One-half day
Audience - Managers; supervisors; anyone in difficult situations at work.

Results Achieved

As a result of staff attending this workshop, the organization will gain people who have:

increased effectiveness in handling all kinds of conflict situations
greater sense of personal comfort in confrontational situations
reduced ability of the opposing party to predict one's reaction in a conflict
the ability to quickly determine the central issue at the heart of a conflict
the perception that conflict represents an opportunity for creative problem-solving

Skills Acquired

As a result of attending this workshop, participants will be able to:

determine the basic elements involved in any conflict situation

know how to sort out those elements quickly and objectively

identify five different methods people typically use for dealing with conflict

identify one's typical behavior pattern when faced with conflict situations

comprehend how to adapt one's conflict-dealing style to utilize all five methods

know how to select the appropriate method for any specific situation

design a procedure for negotiating a settlement to a conflict as a facilitator

structure conflict resolution as an opportunity for creative problem‑solving

understand how to negotiate assertively toward a win-win solution

recognize four techniques for resolving team conflicts without outside intervention

know why it is critical to resolve conflict to a win-win outcome

describe four reasons why people avoid making an effort at conflict resolution

Workshops

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