anaging at a Distance
The workshop you presented to our national sales management team was really an eye-opener.  The guys appreciated the clarity with which you presented the principles of "listening visually" on the phone so that they could coach their salespeople more effectively.  They also commented on the leadership strategy of coaching their people into greater self-management.  I also think they realized how it important it was to hire the right kind of person in the first place - that some people really are not able to work independently.  Many thanks for your time and energy.

Michelle Shellenberg, Human Resources and Training Manager  Scottish & NewCastle Importers
 
Time Frame - Two Days
Audience - Managers and Supervisors whose staffs are located elsewhere

 
 
Results Achieved
Skills Acquired

 
  • demonstrate skill in using the Situational or Life Cycle theory of leadership 
  • specify how to assess a staff member's maturity and then coach them to a higher level 
  • identify employees who have the potential for self-management from those who do not
  • explain how feedback encourages people to assume responsibility for their own improvement 
  • justify the importance of generating measurable performance goals 
  • explain why performance feedback must be an on-going, day-to-day process 
  • state the ten criteria for effective goal setting 
  • structure a potent relationship between goal-setting, motivation, and self-feedback strategies 
  • describe the ten most common listening barriers and how to avoid them
  • explain how using neurolinguistic programming facilitates understanding 
  • demonstrate active listening skills of reflection, paraphrase, empathy, and non-evaluative listening skills
  • outline how one listens verbally, visually and kinesthetically [body language]

 
 
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