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list six critical issues that guarantee a team's success or failure
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list five different approaches to resolving conflicts within the team
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identify quality, operating and feedback standards to allow self-management
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identify the "personalities" of the Myers-Briggs Type Indicator
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show how the MBTI influences each individual team member's impact
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dentify methods for noticing, exposing, and resolving member's conflicts
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demonstrate how to negotiate interpersonally for "win-win" outcomes
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describe five steps to holding shorter, more dynamic meetings
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define the characteristics of effective teams
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describe the pitfalls in team decision-making
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demonstrate listening techniques
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