The most vital skill area for any manager is the quality
of their human relations which is grounded in and judged by how they communicate
with others. In fact, the more important the job, the more critical
it becomes that the manager have sound interaction skills.
Competent human relations and communication skills involve
more than being congenial. It means being able to clearly
articulate a vision, goals, performance expectations and respect for those
with whom one interacts. It also means being able to
communicate in such a way that others always know where you stand on an
issue - being able to advocate your own ideas, without infringing upon
the convictions of others while not being afraid to negotiate differences
through responsible confrontation.
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